The FAQ will help to explain the easiest and most effective ways for organizations, divisions, teams, parents, and players to get the most out of ClubSetup. Much of the FAQ will be oriented towards explaining common tasks, in a step by step fashion.
Please visit the FAQ page often as new questions and answers are posted regularly.
Using the registration system is a 3 step process.
1. First, create your custom forms. Forms are used to capture the information you want. Click here to learn more about forms.
2. Second, create your registrations. Registrations are used to link an action such as a role change, purchase, or both, to the form submission. Click here to learn more about creating registrations.
3. And finally, configure your registration processing order. The processing order is important as it keeps the user on the path to a successful transaction. Click here to learn more about configuring your registration processing order.
Forms are the workhorse of the registration process. Forms are typically used to allow organizations to capture information during the sign up of parents and players, however they can do much more than that. You can use forms to capture information for coaches, board members, and much more. You can build your forms anyway you please.
Watch a video tutorial on creating a parent form.
Extra video: Watch a video tutorial on creating a coaches application form.
See the FAQ titled "What are registrations and how do I create them?" to find out how to use webforms with registrations.
Registrations are used to grant new roles to your site viewers. Granting new roles with registrations can be done either automatically upon successful form submission, or after form submission and completed checkout. Registrations are always used with forms however forms do not have to be used with registrations.
Most of the time, registrations are used to process parent and player applications. The process of setting up your organization's parent / player registrations starts with creating one or more player registrations, and a parent registration. See the link below to watch a short video on creating registrations.
Click here to watch a video tutorial on creating registrations.
See the FAQ titled "What is the registration processing order and how do I set it up?" to find out how to configure your registration processing order.
The registration processing order refers to the sequence of registrations that the user is guided through when they register. Configuring your registration order is only necessary in cases where you have a multi-step registration process. An example of this would be the process of registering parents and then players.
In the following video guide you will learn the basics of configuring your registration order. If you have not already watched the video on creating parent and player registrations, do so before watching the following video.
Click here to learn how to configure your registration processing order.
Don't panic! There are only three possible reasons why you don't see it.
1. You may not be looking at a page that has a group context.
Not all viewable pages relate to a group. In these cases, the group navigator will not be displayed (ex on your profile page). Go to your organization home page, or any of the other site groups to see the Group navigator.
2. The block may be "turned off".
To check, log in as the organization administrator and navigate, via the black "Admin menu" at the top of the page, to "Site building > Blocks > List". Once there, scroll down and locate the block titled "Group navigator". Check that the Group navigator block's region is set to something other than <none>. We recommend placing the Group navigator block into one of the following regions: left, right, content top or content bottom.
3. You may not have to proper role permissions to view the Group navigator block.
The Group navigator block is public by default however sometimes it is changed by an administrator. To see if this is the problem, log in as the organization administrator and navigate, via the black "Admin menu" at the top of the page, to "Site building > Blocks > List". Once there, scroll down and locate the block titled "Group navigator". Press the "configure" link to the right to configure the Group navigator block. Scroll down and find the fieldset titled "Role specific visbility settings". Make sure that no checkboxes are selected. If any are, deselect them and submit your changes.